Course information

Study type Study Tier Start Date Duration Course Contact

Part Time

  • Intermediate
FlexibleBY AGREEMENTJaroslaw Marczuk

Due to the availability of government funding, this qualification is available at no cost. Funded places are limited and subject to availability so please book early to secure your place on this course.

In order to have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers don’t ever complain; however, 91% of those simply leave and never come back. The main reason for customer churn is not price but bad customer service. Handling a business’s issues in a professional and courteous manner is an essential day-to-day task.

As you work through the learning materials you will have the support of a knowledgeable assessor/tutor who will give you support, advice and guidance on the course content as well as providing robust feedback on the work you complete. Upon successful completion of the course you will be awarded the NCFE Level 2 certificate in the chosen subject.

Benefits

  • Achieve a nationally recognised Level 2 qualification
  • Evidence your competency to employers
  • Further your personal and professional development
  • Learn at a time that suits you without the need to attend college
  • Improve your understanding of how to successfully handle complaints
  • Reduce the risk of complaints

What you will learn

  • Unit 1 – Principles of Customer Service and Delivery
  • Unit 2 – Understand Customers
  • Unit 3 – Understand Employer Organisations

If you would like to discuss any of our services in more detail, please contact us on healthandsocialcare@iwcollege.ac.uk or call 01983 550784.

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